One of the best things about Safaricom Home Fibre even before you get to the actual speeds is the speed with which requests are handled. Step 1 Restart your device can solve the problem, just power it off then back on. 100 - Customer care. Click on selfcare Choose the kind of registration you would like to do, Select individual if its for your personal use. Type in you mobile number and username. Thanks . Safaricom onlin e: live chat. PostPay support: 200 (Free),SMS 200 (Free) Or +254 722 002200 (chargeable) Call center contacts: 254 722 003272. Dial. 2. our top internet troubleshooting steps: step 1 - check your mobile data is switched ON. Is 0757 a Safaricom number? . Some times, you may feel like you do not want to receive or make calls. When "SAMSUNG" appears on the screen, release the Power key. Visit the Safaricom Facebook page. If you are not sure of the code, you can check on the user's guide or contact customer care by dialing 100 or 200 on your Safaricom line. Description. Enter your phone number. This spoiled my Fairphone in other ways, but at least, I can receive calls again. Switch on your phone. 9. *130# - Display your phone number. These are codes you can use on you phone to cancel the call forwarding. Tap Network & Internet ( or SIM card and mobile network on some devices.) Dial *62*0722122# and you will receive a notification that the services have been activated. It's the only office that can unblock or block your line.But you should also call 100 and try to explore ways of unblocking it. To Deactivate barring of all incoming SMS to your line dial the service code: #35*0000*16#. Go to Settings > Phone > Call Forwarding and make sure it's off. ; 1.3 Safaricom Calling Rates - PostPay Calls and SMS Rates (Safaricom call rates per minute); 1.4 Here are the charges for sending SMS using your PostPay Safaricom line. 3.Make sure your phones connected to the network and receiving good signal where you are located or it's not a network . All . To call home (Kenya) : Dial + 254 followed by the desired number, e.g., Safaricom mobile, dial +254 7xx xxxxxx, or Nairobi landline, dial +254 20 xxxxxx. it won`t let me call or receive calls or send or receive text. In the top right corner, tap the 3-dot button. Factory reset the device. Insert the new SIM card into your phone. Check Safe Mode The caller has hacked the telephone company system to make whatever name and number they want to show up on caller ID's. Calling them back when it wasn't spoofed is about as bad as answering them in the first place, sinc. While one can easily request for the service by calling 400 from their Safaricom line or dialing *400# and following the on-screen prompts, I found it much easier to contact a specific agent whose number was available at my place of residence. selected Apr 15 by kystaff. Check for any blocked phone numbers. Mail Safaricom. iPhone: Settings Phone Call blocking and identification. Select No. Dr Wangari Ng'ang'a was visiting the 719 call centre nestled at the Safaricom offices in Westlands in March when she . Ok. Safaricom line not receiving calls. To note, the site is overloaded, for now, so do not . Calling and data seem to be working fine. Tap Settings > Enable Airplane Mode, wait five seconds, then turn airplane mode off. if you had changed the barring password Dial. If you can't hear the ringing sound and directly listening to the busy tone, then the person m. Since the new Vodafone card is in use, all incoming calls have been forwarding . COVID-19 call center inspires ideas for Kenya's 911. Try restarting the device and checking if the Line application works normal after the restart. To send SMS to Kenya or to an international number, type your message . *131# - Account balance. Agree to the terms and conditions and an activation number will be sent to your phone. Blocking or unblocking calls and SMS is not automatic. Solved! You will be able to see all the blocked numbers on the screen. Dial *100*5# on Prepaid or *200*5#. Go to Settings > Focus > Do Not Disturb and make sure it's off. Back to top. You can block your Safaricom line from unknown numbers by following the steps below. The service enables a caller to transfer the cost of a call to the receiver by adding . . You can also look at your data usage. Using ASUS Zenfone Android 6.01. Safaricom line not receiving calls. Mark as New. 1. If you find the right option, select it and the phone will turn off its voicemail function for you. when i try to make a call, it says emergency calls only? 1. Re: Why can't I make outgoing calls, but I can receive incoming calls? Select the number that you wish to unblock by tapping the minus (-) sign beside it. *140# - transferring airtime between Faiba4G customers. . You can call any destination within the country you are visiting by simply dialling the relevant area code and number. How to contact Safaricom? To call home (Kenya): Dial + 254 followed by the desired number, e.g., for Safaricom mobile, dial +254 7xx xxxxxx, and for Nairobi landline, dial +254 20 xxxxxx. Check your Do Not Disturb settings. Philipp December 18, 2014, 12:15pm #10. If you're not receiving emails in Outlook, you might have to try multiple steps to fix the issue. The Safaricom App now allows you to easily and conveniently access M-PESA services! If all else fails, a factory reset will get rid of any existing software problems. The service is only available to Safaricom subscribers, so make sure that your SIM card is updated. Once they accept, the call will be charged . Select Block Numbers. Type in the URL www.safaricom.co.ke. 3. There are two ways you can activate voicemail on your phone; when you are on another call and when you are not reachable. Now you can try these next steps: Call at a different time. In a tweet on Friday, Havi acknowledged that he has . There is no need to visit accredited Safaricom agents or their care centers. Any advice would be welcome. All that you need to do is to dial *100# from your Safaricom line . Go to 'Call settings' on your phone and look for either 'call forwarding' or 'call divert'. Corporate PostPay customers contact your account manager for roaming activation One Network Area Rates Travel right with One Network Area Rates This service allows Safaricom customers in Uganda, Rwanda and South Sudan to receive calls absolutely free on all partner networks. You can also track down your calls, duration and cost you used per call. Open your phone app and tap the more options menu. On Orange/Telkom it is 0770 000423. After 0729, Safaricom lines moved to 0740 and not 0730, which is a prefix for another mobile provider in the country. Mar 1, 2017. Enter your email address below to receive updates each time we publish new content. when i try to make a call, it says emergency calls only? How To Divert My Safaricom Calls To Another Number Using USSD Code All you need to do is to dial **21 and then press the * key again. No reply ## 61 # dial. To divert calls when you are not reachable, for example when your phone if . The monthly voice line rental actually goes up marginally, but at least you can get rid of . SIM 2. Tap settings from the drop-down menu, tap blocked numbers in the settings list, and select add a number. If you changed it and you can not remember it contact safaricom self-care on twitter HERE. E.g. I tried to find how to input the magic number in the message center but I couldn't find anywhere to input it. My first line was from Safaricom, and that's still my network because of fast internet connectivity and of course M-Pesa. To perform a Factory Reset; Go to SETTINGS >>> SYSTEM >>> RESET OPTIONS >>> FACTORY DATA RESET >>> RESET PHONE. New Safaricom Line Prefixes. Former LSK President Nelson Havi has threatened to sue Safaricom in the event they disconnect his line for failing to register himself afresh. Dial *180*1* followed by your phone number, followed by the PIN you used on your old SIM card . How can I remove call baring from my safaricom line? Reply. 09-06-2014 01:01 PM. PrePay support: Call 100 (Free),SMS 100 (Free) Or +254 722 002100 (chargeable) Safaricom official customer care Emai l (prepay): [email protected]. 2. Two-way (sending and receiving) short codes: Country Code For customers of; United States: 40404 (any) Canada: 21212 (any) United Kingdom: 86444: Vodafone, Orange, 3, O2: Brazil: 40404: Nextel, TIM: Haiti: . Up to two million daily queries on calls, interactive voice recording and text messages. - Go to your device settings and check the mobile data option. A factory reset means you have a refreshed phone, void of bugs or malware that may affect its phone call function. My samsung galaxy 3 phone. follow them and wait for them to follow you back . If you want to deactivate, you only need to dial ##62#. You can also dial *106# and access option 1, check my numbers. If your phone doesn't offer a voicemail settings tab, other options are available. Upload the front and back images of your ID. Correct Answer! The App now allows you to access your M-PESA account and all other M-PESA services anytime . Call for Applications: JASIRI Growth Accelerator 2022 . #330*barring password# and press the call button. Unconditional ## 21 # dial. It is case sensitive and you need to put the name as it appears in the text they send you. To enable the Call Barring option on outgoing calls dial *33* Password #. To call home (Kenya): Dial + 254 followed by the desired number, e.g., for Safaricom mobile, dial +254 7xx xxxxxx, and for Nairobi landline, dial +254 20 xxxxxx. If you can't make or receive calls on your iPhone - Apple Support. You can choose to physically eject your SIM card (s) and check that it is correctly. To Deactivate barring of all outgoing SMS from your line dial the service code: #33*0000*16#. Safaricom Chief Executive Peter Ndegwa. How will the person receiving the call know it's a Reverse Call? However, you will still need to visit a Safaricom shop, dealer or agent to complete the process of presentation even after you have confirmed your numbers are okay, via the USSD. To call other countries: Dial + country code, area code, number, e.g., UK + 4477 xxxxxxxxx. 8. Safaricom has introduced a reverse call feature that allows its clients to make calls on zero-airtime. Go to Settings, then go to Time and Date, and just set it to auto-update. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off. Call blocking is a feature that puts the caller in a blocklist and he can't make calls to you. 0 Likes. Former LSK President Nelson Havi has threatened to sue Safaricom in the event they disconnect his line for failing to register himself afresh. A customer receiving a reverse call request will . it won`t let me call or receive calls or send or receive text. There is no need to visit accredited Safaricom agents or their care centers. Go to Settings > Phone > Blocked Contacts. All forum topics . Retweet. When the person receiving answers the call, they will get an announcement requesting them to either accept or decline by pressing 1 to accept or 2 to decline . Call 2547 2200 2100 from any other phone. Select 'always divert' and divert your calls to your voicemail: On Safaricom, this number is 0722 122. The call center agents were receiving a stream of queries from the public. If your call is still not connecting when you try from a different phone, the problem is with the number you're trying to reach. Enter the phone number (line) you are diverting calls to, and replace the 0 with +44. *111# - Main Menu with all services. Android: Open the phone app Tap the 3-dot icon (top-right corner) Call settings Reject calls. 1 'Deactivate Marketing Messages'. To terminate the Safaricom voicemail, you are required to use call deactivation divert codes. The Cyber Crime Unit is responsible for monitoring transactions within Safaricom MPESA lines and numbers. On the Home Screen, select the Phone icon. Simply put a # followed by the number you wish to call e.g #07XX XXX XXX. step 2 - Ensure the fastest data option is selected. 1.1 Safaricom Calling Rates - PrePay Calls and SMS Rates (Safaricom call rates per minute); 1.2 Here are the charges for sending SMS using your PrePay Safaricom line. Your Android device might be unable to make or receive calls if the SIM card (s) on it is inserted improperly. Insert the new SIM card into your phone. From then, press block. Message 1 of 14 16,340 Views 0 Kudos Share. what wrong with my phone? 2. Whether it's sending cash to your business partners in Rwanda, sending pocket money to your college going children in Uganda, sending money to family in Tanzania or suppliers in Kenya, you can do it all through your phone. Step 2 If it's still not working after Step 1, try updating the date and time on your Android phone. Restarting the device actually restarts the application which could possibly sort the issue. For example, to change your call barring Password from code 0000 to 2580 Dial **03*330*0000*2580*2580#. i have tried but nothing. To perform a Factory Reset; Go to SETTINGS >>> SYSTEM >>> RESET OPTIONS >>> FACTORY DATA RESET >>> RESET PHONE. commented Dec 22, 2021 by anonymous. [File, Standard] Safaricom has dismissed social media claims that it plans to abolish the 'reverse call' service by end of June 2022. *544# - buying bundles. While it's easy to just use the mySafaricom app to do this (just go to My Profile on the app and it's all there) or using another device to request the same (though here a national ID number will be needed), one also has an option to get the PUK number through the Selfcare portal. Best answer. 4. For example, **21*+44727865432# Press the # key and then press the call button. Nonetheless, here is the simple update process: Go to this link. Check the PUK. Consequently, you will need to have the right procedures for doing all these. If all else fails, a factory reset will get rid of any existing software problems. I'm also able to send/receive text messages. Faiba 4G USSD Short Codes. Go to Solution. People trying to call me on my mobile are suddenly receiving a message saying The number is not recognised. Answer (1 of 46): The number on your caller ID has most likely been spoofed. Hello, new to PM. To send an SMS to Kenya or internationally: Type your message and send to the number as above. Reply. Tap Settings > Do Not Disturb. To bar all incoming calls, tap on the check mark box, which is against it. Step 3: To activate Safaricom Voicemail dial **62*0722122# you will be treated to a push message that you have activated voice mail when unreachable.. To replace a Safaricom line on your own, follow the following steps: Buy a new replacement SIM card from the nearest Safaricom dealer. Enter the name of the company that sends messages to you that you wish to deactivate. Always delighted to assist you 24hrs .7 days a week.For all your queries and support issues,talk to us. Many devices require that you enter default barring passcode which is usually 1234, eight zeros (00000000) or at times four zeros (0000). It was a gift from my aunt. The advantage with call divert is that you can tell who has tried calling you by checking . With Safaricom Selfcare service, you will be able to track your credit history on usage. Buy non-expiry bundles, check your balances, manage your Postpay account or migrate your line from Prepaid to Postpaid, top up, manage your home fibre account or buy your favourite newspaper. Call 0025 4722 0021 00 from abroad. #3. Not reachable ## 62 # dial. Here's how to reverse call on Safaricom -: Open the "Phone" application on your Mobile Device. I have this problem too. Note: Some devices also have a feature that blocks anonymous calls. My samsung galaxy 3 phone. Enter the one-time password you will receive via SMS. Life would have been very hard without mobile phones, which have shortened the distance people have to travel to interact, for instance video calls. Im with PAYG and its topped up . 16,523. Find My Safaricom Account below - Click to log in: https://selfcare.safaricom.co.ke/ Safaricom Selfcare Service. Dial *180*1* followed by your phone number, followed by the PIN you used on your old SIM card . To divert calls when you are on another call, dial **61*0722122# or **67*0722122# to activate. Hi all, I got es new SIM card (slot 1) from Vodafone and inserted it. On Airtel 0733 105555 . You can modify this option by following the same steps described above. Type in the phone number you want to block calls and texts. My windows phone is showing no service, but last night i was able to call, receive calls, and send and receive texts. Busy ## 67 # dial. +. Email Address Subscribe . 1 Safaricom Calling Rates. 5 'Marketing Messages'. You can always reactivate your voicemail through the same means if there comes a time you'd prefer to have it back. Input a phone code. by default the barring password is 0000. To Deactivate barring of all incoming calls to your line dial the service code: #35*0000#. You can check the status by dialing *#67# or *#61#. It is even simpler cramming the numbers. My windows phone is showing no service, but last night i was able to call, receive calls, and send and receive texts. Step 1 - Go to the list of chats and open the particular chat that you are facing the problem with. A factory reset means you have a refreshed phone, void of bugs or malware that may affect its phone call function. A reverse call is . To activate roaming, simply dial *200# or *456# before leaving Kenya. Dear Garyvdh. During the process of updating your sim details, you have access to view numbers registered under your ID. Answer (1 of 32): If you can hear the ringing sound at the starting followed by busy tone that means the person is speaking to someone else or is trying to call someone at the same time you're calling. See if Call Forwarding is turned on. 4. Factory reset the device. To Change Call barring password **03*330* Old Password * New Password * New Password # then and Send. How to block all incoming, outgoing calls and text messages on Safaricom network To block or unblock all Outgoing Calls, dial *33*0000# To block or unblock all Incoming Calls, dial *35*0000# To block or unblock all Incoming Calls When Roaming, dial *351*0000# To block or unblock all Incoming Calls Except Home Calls (when Roaming), dial *332*0000# If your Safaricom line remains inactive for long it will be deactivated. 1 reply 0 retweets 0 likes. After your phone has restarted, try sending a message to your own number again. I got my first phone, an Infinix, when I was 18. Turn airplane mode on and off. Visit the Safaricom website. Ensure your mobile data is set to "ON". Send and receive cash fast and conveniently across the region through M-PESA. Complete and submit. The nice thing about this office is that once you explain yourself, they will look at your case and promptly . To reactivate your Safaricom Simcard, then call Safaricom with another active line through 100 and they will help you activate the line. Kindly do so by following the steps below. Turn the device off. #330*0000# and press the call button. I can recieve SMS and can send and receive MMS. Select No. Check for any blocked phone numbers . Check your iPhone settings. If you're using dual SIM cards, select the one you use for mobile data. Safaricom official customer Email (postpay . East Africa just got closer than you ever imagined. So go to the phone dialer,click menu in the upper right,go to settings,Call settings section and look for :Blocked numbers.Now make sure no unwanted number is being blocked or the number with which you are having the issue. To call other countries, simply dial + country code, area code, number, e.g., to call UK, dial + 4477 xxxxxxxxx. This option is also called the Auto reject list where when you place a caller the calls of that particular caller will be rejected automatically. In a tweet on Friday, Havi acknowledged that he has . To replace a Safaricom line on your own, follow the following steps: Buy a new replacement SIM card from the nearest Safaricom dealer. Fire up the Settings app. I can make out going calls and send and receive sms text messages. Table of Contents. Call 100 from your Safaricom number in Kenya. If Telkom is hosting your fibre line, you can transfer your voice line onto it. Steps for Android Users. Afterward, the page will alert you that the process has been completed successfully. Immediately after releasing the Power key, press and . Dial the number differently if you've been dialing only seven digits, try adding the three-digit area code, or if you're calling long-distance you might . You can easily block calls and SMS whenever you feel like doing so. My Safaricom App (Beta) offers the Safaricom customer a convenient self-service channel to manage your account and interact with our customer care team. My Safaricom Account. 3. Press and hold the Power key past the model name screen.