A dispute happens when buyers have a problem with their transaction and want to notice sellers by opening a dispute. The seller hasn't responded to PayPal. Thanks. Can the dispute lifecycle move to a previous stage? Mark as New . PayPal's notice states that items either may not be . Customers may file chargebacks because the item wasn't received, the item was significantly not as described, or the transaction was unauthorized. If you have an eligible purchase you can make a claim using PayPal's resolution centre within 180 days of making the payment. The item was properly described but did not meet your expectations. . Find your item and select "Resolve a problem" from the "Take action" menu. When customers dispute charges from . Image not available. Here's how to request a refund from a PayPal seller if you're unhappy with your purchase for some reason: Log into your PayPal account. Has anyone here successfully pursued such a claim? In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller's description. Use good grammar; Let the PayPal agent know that you're aware of your rights; Exert your right to be protected by PayPal If your problem is a transaction that you did not authorize, please see section 8 below. Go to the Resolution Center. Do they refund my money ONLY if the mo. In this case, the buyer is claiming they ordered and paid for an item but didn't receive it. US-based buyers who checked out using PayPal as the payment processor can now file disputes in Bonanza's new Order Resolution Portal for items that were never received or orders that were significantly not as described. Your total claims include all Item Not Received and Significantly Not as Described claims that are filed either directly with and escalated to PayPal or with the buyer's card issuer or bank.. Seller . They are the consequences you get for buying from China. Relevant Help topics for . Seller Protection is not applicable to disputes for an item that the buyer claims is significantly not as described. I share this so that others may learn from my experience and/or mistakes. The item was properly described but you didn't want it after you received it. This policy is designed to help eBay Express buyers recover the full purchase amount from eBay Express sellers who do not deliver the promised goods, or who deliver goods that are 'significantly not as described' in the listing. Click "Respond" in the "Action" column next to your claim. Significantly Not As Described (SNAD): Here, the buyer claims that the item they have received is significantly different than expected based on the seller's (your) pictures/description. I sold an item in September that was new and buyer has opened a PayPal request saying it is not new and that there are problems using it. Additionally, when you pay with PayPal on any website PayPal Purchase Protection covers you if you have a problem. If the item is confirmed to be as described . To receive a refund, buyers are generally asked to return the item within 10 days. . Thanks. I recently received an item damaged/significantly not as described. "Based on PayPal's definition of significantly not-as-described, this claim does not qualify for a refund.We . I recently received an item damaged/significantly not as described. Could anyone give me a link to Ebay & Paypals definition of 'Item significantly not as described' please? If Paypal rules in my favor, do they refund all of my money including the shipping costs? I had contacted him saying that the item was still under warranty and that he could make a claim, offering to give him the . $68.30. The listing stated brand new, 2 year warranty and detailed the contents of the box. . 1. level 2. On October 14, 2010, Mike Brown purchased an electronics item through PayPal. When a customer files an external case with their bank or credit card issuer on a dispute, the dispute is updated with a new . According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. Not just lost inventory and $20 PayPal fees, chargebacks have hidden costs too. When I opened the box I found that the charging cradle, charger and USB were all missing. top of How to Win at eBay Index of detail pages. There are only 4 options for me to respond to: 1 - send them shipping label; you are responsible for the cost of shipping (it was $110 to send to UK) 2 - Give a full refund and the buyer will keep the item. There are two reasons a buyer might file a PayPal dispute: Item Not Received. The most common answer is to telephone PayPal support. You received a completely different item. If you determined that you have a legitimate case, and the Significant Not As Described claim was bogus, use the following tips to fight the dispute: Log in to your PayPal account. The case automatically closed, so I appealed it on the grounds that the item was returned not in the same condition as when sent. 2) Significantly Not As Described (SNAD): The customer states the product they received is significantly different from what the merchant described. It was sent with tracking and delivered without issue but a few days later, I discover the buyer has opened a SNAD because she received 'only . Significantly Not As Described claims. I know the buyer taking a picture of the package is not accepted. You may change the reason for your Claim later on (e.g. . You received an item, but the item isn't what you ordered (referred to as a "Significantly Not as Described" claim). Use a respectful tone (a professional attitude goes a long way!) Paypal also asked me to submit a document from a 3rd party describing the condition of the shoes. Accepted . PayPal: Item not received*, Significantly not as described, Credit not processed: Shopify: Product not received*, Product unacceptable, Duplicate, General . 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. I paid via paypal and received the item a few days later. Select how you would like to respond and click "Continue.". Your only option is to instruct your customer to return the item, at their expense, for a refund. Select your problem and click Continue. A buyer can describe their product on Paypal as Item Not Received (INR) or Significantly Not As Described (SNAD). 2 yr. ago. The condition of the item was misrepresented. Read our guide to resolving these issues here; Contact your seller to let them know; Document any item issues with photos; Open a PayPal 'Not as described' dispute to request a refund or a return Yesterday, a buyer had opened a PayPal dispute claiming that an item he purchased from me in early December was 'Significantly not as described'. If the seller presents evidence that they delivered the goods to your address, PayPal may find in favor of the seller for an Item Not Received claim even if . PayPal Find out how to send and receive online payments using a bank account or credit card. . Buyer says significantly not as described - you always win, paypal does not consider an intangible or virtual delivery item capable of being defective. If an item doesn't arrive or is significantly not as described PayPal will help you to get a full refund. An item is not Significantly Not as Described if it is materially similar to the Seller's item listing description. Check if this part fits your vehicle. Chargeback Protection is PayPal's advanced risk mitigation feature. What happens on the 10th day? - PayPal Examples of Item Not Received in a sentence. significantly not as described. we do to get a fair outcome if he opens an item not as described case can he request a partial refund to fix it or will paypal just make him send the whole thing back it will cost him quite a large amount to send back . I sold a Dior bag for 3,100 on eBay along with documents proving authenticity. There is no option to say, I do not agree with the claim. For eligible items, protection is available for both items not received (INR) and significantly not as described (SNAD); and ***Purchases made off eBay For eligible items protection is available for INR only" Further, the seller could have invoiced her as a "service" instead of as an item which means she would also not be covered. . China's number of scammers, fake merchandise is growing as more and more Chinese are discovering websites then telling their relatives. Maybe my next step is to open a paypal case under item not as described, as it will not operate the appliances that the seller claims it will. If you have transacted through PayPal and are having issues with an item, you will have to resolve this through PayPal. Comments (0) Comments (0) Helpful 0 Helpful Answer. Hover to zoom. if 2. 3 - Offer a partial refund. . . . The condition of the item was misrepresented. As defined in more detail in section 4.a.2 below, an item is 'significantly not as described' if the eBay . Although paypal did not require the seller to refund my shipping cost, paypal did refund me. Open a 'Not as described' dispute through your PayPal account. An item may be considered Significantly Not as Described if: The item is materially different from the seller's description of it. Once the seller receives the item, the full . If you used PayPal to make your purchase and you (1) did not receive the item, or (2) received an item that you believe is significantly not as described by the seller, your loss is insured by PayPal for at least $200. Received item not as described. DHgate and PayPal will work together to help buyers resolve their transaction problems quickly and effectively. 02-01-2018 04:03 PM - edited 02-01-2018 04:04 PM. 1) Item Not Received (INR): The customer placed an order and paid for an item, but the merchant refused or was unable to fulfil the order. Supplemental Policies. Community Member (117 feedbacks) View listings. Comments (0) Comments (0) Helpful 0 Helpful Answer. I have given PayPal pictures to support my claim. * Claims and chargebacks where the buyer says that the shipped item is significantly not as described Follow the Paypal rules, make sure you can prove your shipping and you should be fairly . Only one claim per purchase For any PayPal payment the Buyer may only file one single Claim on PayPal Buyer Protection, either because the Seller has not shipped the item or because the item is significantly not as described. Significantly Not As Described (SNAD). Sign in to your account. Item Not Received (INR): Here, the buyer claims that they have not received their order yet. Buyers must have a PayPal account in order to file a PayPal Buyer Protection claim. The company will actually reimburse eligible merchants who have paid the higher rate ( currently 0.40% per approved transaction) to receive . Also unauthorized transactions are not covered in an environment not hosted by . Rather, ask for help. Click the button to "dispute a transaction." You will be redirected to a page that lists all of your transactions. edit: Also, return shipping is 3x the cost of the item. Toyota Yaris 2004 1.3 front right shock absorber damper coil spring 48510-52420. This way, you don't have to worry about paying people you don't know. There is no such thing as "No Returns" on internet sales. However, before making a claim you must first attempt to . PayPal's Purchase Protection program may apply when you encounter these specific problems with a transaction: You didn't receive your item from a seller (referred to as an "Item Not Received" claim), or. . I am sure I read one in Ebay a few years ago but I cannot find it anywhere now. 06-01-2014 12:21 AM. The item was brand new, in the box and has stopped working as of recently. It look like she started a dispute and then escalated it to a claim about 30 minutes later. If you bought it over eBay and it isn't right, it's the seller's problem not yours. . Paypals help pages contain no specifics. Only one claim per purchase For any PayPal payment the Buyer may only file one single Claim on PayPal Buyer Protection, either because the Seller has not shipped the item or because the item is significantly not as described. Item Not Received or Significantly Not as Described Disputes Buyers may initiate communication on the eBay site when they haven't received an item or the item they received is significantly not as it was described. PayPal's Resolution Center allows you to send a message directly to the seller to resolve any problems you have. . You must also have an existing PayPal account that is in good standing and have used this account to pay for the item. Accepted . 4.3. Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. Merchants have 10 days to respond to the chargeback, but the entire process can take 75 days or more. The product was defective, and he wanted a full refund for the product. The following claims will qualify as a Significantly Not as Described claim: You received a completely different item. The "Report an item not received or not as described" form appears. Six-month window. what does paypal ask the buyer to provide as proof that the item is significantly not as described? Warranty Program Buy a warranty . + $39.99 shipping. significantly not as described. Yes. Significantly Not As Described (SNAD) When a customer receives an item that is different and faulty from the original product, that can be described as a SNAD issue. If you paid for the item using PayPal and did not create a PayPal account, you will be asked to do so before filing a claim. For example, you purchased a book and received a DVD or an empty box. Ken. How to make a claim for Buyer Protection. Bring the law into the discussion you can't ship counterfeit items, so a return is not a possibility; Don't blame. 4.3. If disputes are due to items significantly not as described: If the seller's responses don't resolve the claim, PayPal will review the case, obtain additional information from the buyer and seller as needed, and decide the outcome, usually within five days. PayPal may require you, at your expense, to ship the item back to the seller, to PayPal . Should PayPal close a claim in your favour they will first ask you to return the item to the seller using tracked mail (they will provide you with the seller's address) PayPal will hold the payment until the seller receives the item. Seller Protection is not applicable to disputes for an item that the buyer claims is significantly not as described. Also do Ebay & paypal have the same definitions or are they different? What happens on the 10th day? For example, the item was described as "new" but the item was used. Items sold item through the BUY button are covered by Buyer Protection and Seller Protection. I have given PayPal pictures to support my claim. Ideally, a coin graded 70 would not be spotted, but many are. The item was brand new, in the box and has stopped working as of recently. The item was advertised as authentic . opens in a new tab or window if you receive an item that is not as described in the listing. If the seller does not want to issue a . I know the buyer taking a picture of the package is not accepted. Item Not Received (INR). If the item you purchase arrives damaged, stops functioning properly within the warranty period or significantly different than the one described, you can contact me with your intention to return it within your 30 days of receiving it. Additionally, sellers whose items are claimed to be "Significantly Not as Described" (SNAD) are not guaranteed to get their product back. I'm familiar with eBay's options but I've never had a PayPal claim before today. It look like she started a dispute and then escalated it to a claim about 30 minutes later. I sold an item in September that was new and buyer has opened a PayPal request saying it is not new and that there are problems using it. I am sure I read one in Ebay a few years ago but I cannot find it anywhere now. Step 4: Comply with PayPal's shipping requests in a timely manner, if you're filing a Significantly Not as Described claim. If you fight it you will eventually lose and they will not only be given a refund but they will also be allowed to keep the item. So i am curious. I felt happy as fuck when I received that "your claim has been accepted" email, just be patient, you'll get an email notification, I was the same as you stressing for no reason at all. In other words: any buyer using PayPal to purchase items from online vendors will enjoy a six-month return window, which in turn means no seller can assume a transaction is truly . Assuming your product is of good quality and you have an . item significantly not as described possum4040. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. Or if he has, he must have been completely happy paying the shipping costs (or just keeping the item). Should a buyer feel as though an item is not as described, they will need to open a dispute either through Depop or PayPal depending on their payment method. Paypal ruled in her favor (no surprise here) and she returned the shoes. I had a false Significantly Not As Described (SNAD) Case opened on an item sold to a zero-feedback buyer in the USA in mid-July. Could anyone give me a link to Ebay & Paypals definition of 'Item significantly not as described' please? @MFeld said.. An item is Significantly Not as Described (SNAD) if it is materially different from what the Seller described . Yesterday, a buyer had opened a PayPal dispute claiming that an item he purchased from me in early December was 'Significantly not as described'. I had advertised for UK buyers only, but the address on the buyer's PayPal account turned out to be in the . An enterprise-grade solution for PayPal chargeback protection. I need to know the details of filing a significantly not as described claim. Here are some examples: The defect in the item was correctly described by the Seller. what does paypal ask the buyer to provide as proof that the item is significantly not as described? edit: Also, return shipping is 3x the cost of the item. If you checked . I bought through PayPal. In order to open a PayPal dispute on Bonanza, your purchase must be associated with an existing PayPal account. Separate products, including Item Not Received Coverage/Protection, that offer extended coverage for additional reason codes are available for purchase as add-ons. The buyer said the item is 'not as described'. PayPal's notice states: "For "Significantly Not as Described" claims under our Seller Protection Program, we are clarifying that the item may not be returned to sellers or sellers may be required to accept the returned item and pay for the return shipping costs." .