Your order hasn't been shipped: If the seller hasn't shipped your order within a few days of your purchase, we recommend contacting them to . "As with most things, if it's too good to be . 1. Ask them if they would like you to return the item to them. The law says what you need to do to challenge billing errors. So I sold an item on ebay that the buyer is claiming he never received. Wrong item received: Clear image of the item received as well as images of shipping labels and packaging. 5. When a customer initiates a return of an item ordered via Prime shipping, Amazon immediately issues that refund, without waiting for the item to be returned. He filed for a refund which eBay gave him which was taken out of my paypal account. If the seller made a mistake in shipping a faulty item or wrong item, it is on the seller. Allow the seller 24-48 hours to respond to this request. On the next page, enter your message and select Send. When I received it, I noticed that it was missing one of the cables that was required to use the drone. Here's everything you need to know if something goes wrong with an order or if a buyer changes their mind and doesn't want the item anymore. ; The buyer will be refunded through their original payment method, and you may be eligible for fee credits.In most cases, the refund takes 3 to 5 business days to process. Buyer claims the item wasn't received And 30 days is plenty of time to return an item. While I did ask if it was for one, or all, the seller hadn't responded. Conversation Maker. What to Expect as a Buyer. Got a message that the buyer says that part of the address was wrong. 1) I've lost customers as wrong shipping labels have been sent to me 3 times. Click "Your Account". I would understand if the buyer wants to return on buyers remorse. There's no possible way I sent the wrong item so he's trying to scam me. Send a message to your buyer; provide empathy, stating that you will do your best to resolve this dispute for them. They mentioned the policy of asking the buyer to describe the issue and sending photos. Don't sell stolen goods or items you got in "Buy Nothing" groups. The customer ordered the candy; they ordered the item. Should a buyer feel as though an item is not as described, they will need to open a dispute either through Depop or PayPal depending on their payment method. Click "Marketplace" in the menu. 5) PayPal state I need to send back, tracked, and the seller has to confirm . Examples include fake, counterfeit, broken, or damaged items. #2 - TELL THE CUSTOMER TO OPEN A CASE. 1. So if you bought within your own country and from a business seller then they would reimburse those costs OR you could file a claim in the small claims court. If there is something wrong with an item, for goodness sakes', disclose it ahead of time. . Click "Marketplace" in the menu. Launched in 2013, it refunds buyers who raise a dispute if an item is not received, or not as . All photos in the link below. but claim something authentic as fake is dishonest to say the least. (Which totally sucks, if the mail carrier delivers it by accident to the wrong address, or the customer provides the . Keep a record of the return notification email from Amazon. If the seller doesn't reply or resolve your issue within 2 business days, you can contact Facebook support. I wonder if I should leave some feedback already on eBay as I highly suspect the buyer to be a fraud. I checked the tracking and it showed his item was delivered over a week ago. I was attempting to return an item but the item I sent back was the wrong one (forgot to switch it back with the new version). Posted on. If you have an issue with an order on Facebook Marketplace, please contact the seller for help. In the event of an item received but not as described dispute paypal tend to find in favour of the buyer BUT the buyer has to return the item back to the seller at their own expense. The item arrives broken, damaged, or faulty. The seller has 8 days to resolve after which you can ask eBay to step in, they should provide you woth a pre . Select your carrier and enter the tracking number. Buyer claiming wrong item was received. Buyer received the item but says I shipped out the wrong item and I sent him only 1 item. Refer to photos to see buyer's claim. If this happens, contact the buyer to: Let them know that they may have accidentally returned the wrong item. Buyer is entitled to open and inspect item. He didn't even communicate with me before he just raised the claim for refund as the item is fake. I immediately requested a replacement on Amazon and returned the one . 2) I've lost my items as my customer was in England and MY Shipping label sent the item . Buyers can take advantage of the refund and never send the item at all or forget to send it back within 30 days! It's worthwhile asking the buyer to review the delivery address they provided and to check with their neighbors in case the item was delivered when they weren't home. but claim something authentic as fake is dishonest to say the least. Order number: Item: Reason for contact: received wrong item. It is better to talk with them first before doing this. For items that have a total cost of $750 or more, signature confirmation is required. As seller, here are a few things you can consider before selling to buyer with little or no feedback. The most considerate approach is to issue a refund for a product that was not received. When Selling. If it was, do they recognise the name of the person who . So.. 1) item advertised on Facebook. To report a seller on Facebook Marketplace, click the Marketplace icon in the left-hand corner of your screen, click the listing from the seller that you want to report, and then click on the name . He didn't even communicate with me before he just raised the claim for refund as the item is fake. Items sold item through the BUY button are covered by Buyer Protection and Seller Protection. I am not saying that a mistake could not have been made, just trying to establish the problem. Note: Items fulfilled by Amazon.com but sold by another seller can't be replaced, but can be returned. Click your listing that you want to report a scam buyer for. Let the buyer know the actions that you will be taking, such as: contacting eBay, contacting PayPal, Contacting their local postal carrier, and opening a case with the postal carrier involved. If the buyer is sending an . I would understand if the buyer wants to return on buyers remorse. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. The street number was wrong and now they want me to resend to correct address. Translate to English There was a problem fetching the . So they got my 300+ item and informed me they are sending it back because it wasn't the right one. listing says no returns!! So the buyer gets 6.50 from eBay. Select Refund the buyer. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . 3) Item arrives, nothing like as described and is damaged. It's the first time this happened and I'm not really sure what to do.. . This is the email I sent Mercari after I was notified of the claim along with a bunch of photos in the link. Vora is one of a legion of sellers to have fallen victim to eBay's lavish buyer-protection policy. It was a bit of a frustrating experience. joined:July 16, 2001. posts:2024. votes: 6. You tell them to return and you will get back the much lower priced and probably broke item - and you will have to refund the buyer or ebay will do it for you. The 1st buyer claimed it was not what she ordered, would only fit a child, was not the right colour, not as described etc. Welp, she then responded to me, and someone else, its for one. I'm disgusted at this Vinted UK site, it should be closed and reported to trading Standards. His friend, Mr. Okuta, will be sending you a cashier's check for $8,000. It's surprising, if you suggest the buyer checks with Royal Mail and their neighbours or . Click "Your Listings". Faulty/Damaged Item 3. However, we are doing our best to service your order at a priority and have already issued the half refund. Your order hasn't been shipped: If the seller hasn't shipped your order within a few days of your purchase, we recommend contacting them to . eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it's refunded. Buyer purchases an item and then pays for it. eBay buyer claims he didnt receive item. If the item is confirmed to be as described . Don't sell an item to someone else when another person is actively purchasing it. Yet her listing says item (s), plural, and shows three. You can ask the customer to return the item, but he has no legal obligation to do so. Opening a Case 2. Buyer says they received the wrong item. Tell them that you need the case so that eBay and Royal Mail can investigate (a slight exaggeration but not too far from the truth). 678884930812 5b65a60c-2045-43ca-be54-42dcf0f7ddf3:1811a0f5e75 . The buyer pays quickly, and you send the item without concern. Buyer still says item not as decribed and says I was sold the wrong item when I initially bought it. So I took a chance. Click "Your Listings". 2. Always think like a big retailer. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Reply. Buyer sent me an e-mail claiming he had not received his package. She did send me a message saying hey, i want to clarify its just for one, so you can cancel if not what you were looking for. I informed ebay the item was shipped and I have the receipt for USPS to prove it. Received 8 Likes on 8 Posts. Once approved, ship the item back to the seller (unless a partial refund or other arrangements were discussed). I thought this was unreasonable and refused, but I said that I would combine the postage to save some money. When we have proof that the item was misrepresented, we will send the buyer a prepaid return label and have them ship the item back to the seller. Click "Your Account". I had received an email from Poshmark stating that a case had been opened because the buyer stated that an item was "broken, damaged or stained.". Item Not Received 2. 1. 1. Buyer having decided to use item has lost the right to reject the item and can only return it by claiming 'not fit for purpose' or defective. Case Eligibility 3. Example 1: Dr. Dipo Morgans of Nigeria wants to buy your used car for $5,000. Damaged or incomplete item returned . Please follow this checklist to ensure you're covered: The order has been shipped . For information about full and partial refunds, refer to the Help pages on Issue a full refund and Issue a partial refund. !" - Buyer contacts Ebay - Ebay contacts Paypal, payment on hold - Ebay eventually refunds buyer whether or not they return item - If you contact case resolution team it will automatically go against you - You get a 'black-mark' for not resolving the . They are the same. In June I brought a rather expensive drone for myself. Meaning support is treating this as you sent one wrong coaster. The thing is, she needs to sign for the package and now she is saying that she will just let the package .