. . Viagogo is an online ticket marketplace for buying and selling tickets to live events. Returns 109. The ticket bots thrive because of platforms like Viagogo. Viagogo are terrible, I do not recommend using them. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 181st among Tickets sites. Platforms would also be held liable for incorrect information about tickets listed on their platforms. Yes No Contact Customer Support Regional Settings Service 137 Value 130 Shipping 118 Returns 108 The CMA has given the green light finally after it had previously ordered Viagogo to sell StubHub's operations outside of North America after it had deemed it would have been in control of 90 per cent of the resold ticket market in the UK. We do not charge any fees for relisting tickets that you have originally purchased from us. Will never use Viagogo again. In this instance we will charge you the sum of 41.25 from your future sales payments or the credit card that was given as a listing guarantee". Dylan Smith. Viagogo was gouging the ticket price by $1759. Write A Review (It only takes 30 seconds!) Viagogo - the consumer rights act 2015. We do not charge any fees for relisting tickets that you have originally purchased from us. GB. 1. StubHub offers the option to reimburse you if the sale fails. You should make good on your obligations either by completing your side of the transaction, or by paying the agreed timewaster's fee. But no problem, mistakes are easy to make - I'll just cancel the transaction and request a refund. Tell us how you'd like to get paid. you cannot cancel the sale as the buyer is expecting to receive them. I opened a charge dispute with my credit card company, American Express . READ MORE: Ebay sells StubHub to Viagogo for $4bn. Answer (1 of 4): There is no Booking Fee. Then, click Cancel. Visit Site Reviews Reviews Trust Score Trust Questions & Answers Q&A Deals Deals Vouchers Vouchers. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. They charge you a 25 admin fee per cancelled ticket, and then you are, in essence, on the hook for the price difference between what the customer was supposed to pay . viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a . According to an investigation by The Guardian earlier this year, ticket touts were advertising 1 million worth of tickets they did not yet have on Viagogo. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. . The ticket reseller Viagogo was kicked off Google in July 2019 . That omission covers ticket delivery cost as well. When we receive an offer by credit or debit card, we will obtain a credit or debit card authorization from the Buyer equal to the amount stated in the offer, the booking fees and the shipping costs of the tickets. | Read 2,141-2,160 Reviews out of 29,091 That's a lot of beans. 81 Reviews . I hadn't done my due dilegence, so I appreciate this is all my fault, but now they've sold I have found out that the tickets aren't transferrable, so I had to cancel the sale. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Desktop and mobile web: In the Order Detail overlay, click More actions. Viagogo Review Summary. Instead. The Viagogo ticket Dugald purchased cost $2201, following the conversion of currency and the addition of Viagogo surcharges. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. The key pieces of consumer protection legislation relevant to the CMA's investigation are the Consumer Rights Act 2015 (CRA), the Consumer Contracts (Information, Cancellation and Additional . ! If you can't find your event, you can tell us about it here and we'll add it to our website In July 2019, the world's predominant search engine banned Viagogo because of its shonky tactics. "It was big news in 2018 when NSW Fair Trading made ticket scalping illegal by making it an offence for ticket resellers such as Viagogo to charge more than 10% extra on the original ticket price and transactions costs," Webb said. 27 Reviews The ticket reseller Viagogo was kicked off Google in July 2019 . Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Google's own rules. You must register for the event to post your tickets on StubHub. . viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Value 131. We will market your tickets on our platform to find a new buyer. Jemma Walsh. But they didn't withdraw. The platform ranks high on many rating websites and it is charmed with positive reviews. Whilst I was out of the country I was notified via e mail that Viagogo had sold these tickets; but before I could take them off the "Getmein" site they also confirmed a sale. Viagogo do not therefore a claim can be made against them for every sale. Viagogo does not provide any warranty . Pretty straightforward, you'd think? you cannot cancel the sale as the buyer is expecting to receive them. Yesterday, the UK's Competition and Markets . Odds are Dugald would've been at a . 4.2 Total Score. Viagogo . As part of our listing guarantee, should the sale not be fulfilled accurately, viagogo reserves the right to charge the cost incurred to compensate the buyer and/or replace the tickets. This fee is displayed in the c. A new defendant joined a province-wide class action lawsuit against some of Quebec's 15 most popular secondary market event ticket sellers, including, among others, StubHub, Vivid Seats, Ticketnetwork, FanXchange and Ticketmaster.Viagogo AG, who was included in the class action when it was initially proposed, was finally authorized as a defendant in January 2020, about five years after the . There is a commission which they charge from seller when they list the ticket. Show more. Digital Fuel Capital will acquire Stubhub international for an undisclosed fee. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the . The buyer received the tickets on Christmas Eve. As you could not provide the tickets for your sale 9799872, we have had to cancel this. 7 hours ago. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. Buyers: viagogo charges a service fee on top of the ticket price. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. 4th July 2018 . Viagogo do not therefore a claim can be made against them for every sale. Seller Support Team. Your experience can help others make better choices. I recently listed 2 tickets for a concert that I can no longer attend which sold through Viagogo. This website was reported to be associated with viagogo. Under the regulations list in The Consumer Rights Act of 2015 all secondary ticket sales have to show the full face value of the tickets. Click Orders & Shipping. Failure to supply tickets as listed may result . Review Updated 1/4/2022. . "We did briefly see a drop off in complaints but then we saw a spike at the end of 2019. View customer complaints of Viagogo, BBB helps resolve disputes with the services or products a business provides. I hadn't received money so they could easily cancel the sale but refused. We will also charge VAT on our fees. DO NOT USE VIAGOGO! If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. Then, click Cancel. After the tour went on sale . As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Enter your ticket barcode or sign into My Account and tap on your order to view your tickets. Under the regulations list in The Consumer Rights Act of 2015 all secondary ticket sales have to show the full face value of the tickets. Florida Venue Threatens to Cancel Resold Jimmy Buffet Tickets. Web: www.viagogo.com. They charged me double the price of the real tickets, and never sent me a qr code or anything that could actually be used . I spoke to them and then they sent me a message saying it was all ok and all going ahead. Viagogo Loses Appeal of $7M Fine in Australia; Ticketmaster, AMB Sports Extend Atlanta Teams . Viagogo.com Reviews. All reviews ticket company time event money refund day price concert email customer service viagogo website people site seat experience. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 181st among Tickets sites. View customer complaints of Viagogo, BBB helps resolve disputes with the services or products a business provides. In July 2019, the world's predominant search engine banned Viagogo because of its shonky tactics. 2 reviews. Join the 33,888 people who've already reviewed viagogo. viagogo is the world's largest secondary marketplace for tickets to live events. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. It is impossible to cancel or change an order already made on the service. * In some cases, only select Ticketmaster events may allow tickets to be resold. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. Concerts Industry Legal Music Top Story April 28, 2021 . . Viagogo's claim the primary ticket market is not interested in this issue is totally without foundation. Viagogo may charge the Buyer a storage fee of 5% of the net purchase amount per month. Also, if you didn't commit to send the tickets directly to viagogo, the sale would require you to confirm it before you'd be liable (according to their own terms) so thats another angle to look at. 5%. Also, Viagogo has a B- rating, but is currently not an accredited business with the Better Business Bureau and has over 30 complaints against Viagogo on BBB.org. Sponsored by CardWiz LLC Find Your Best Credit Card in Seconds With Our Rewards Algorithm. . Viagogo, founded in 2008, is a legit ticket site, and one of the largest ticket resale exchange platforms outside the US for major sporting events, concerts, and Broadway shows in Europe, Asia Pacific, Middle East, & Africa, but there some negative Viagogo reviews discovered to be aware of | Read 13,421-13,440 Reviews out of 13,686 In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. Add contact information for viagogo. StubHub does not charge sellers any fees. We endeavour to rearrange delivery with the customer or arrange a collection point. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. The Viagogo "service charge" alone was $512, but the most expensive ticket sold by the genuine Real Madrid partner was $442 - in total. Viagogo tickets. September 8, 2021. Viagogo has a consumer rating of 1.28 stars from 1,673 reviews indicating that most customers are generally dissatisfied with their purchases. . > What are viagogo's fees? So it seems like the extorbitant fee was for them to reorganising another 2 tickets. Very bad . Overall, this Viagogo review is on the fence since there are other options out there (continue reading for another ticket option). Cancellation Questions. That is, if for some reason your plans have changed and you will not be able to come to the concert, no one will return the money for the ticket you bought. Removing your card & bank details will probably result in them issuing an invoice. Viagogo - the consumer rights act 2015. According to Choice's report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't . Business News Live Business Ed Sheeran leads charge against ticket touting, cancels 10,000 touted tickets By Chris Cooke | Published on Tuesday 18 July 2017. . Viagogo is back on Google, but we have evidence that it shouldn't be. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. The Viagogo services are provided on an "as is" basis. And so they did!!! We will respond to your requests in respect of your personal information free of charge (except in the following circumstances, where we may charge a reasonable fee to cover our administrative . 52%. Click the "Sell" button*. Shipping 119. Any order is final. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. This is stated in the company's rules and agreement. As standard practice the Venue do not send the e-tickets out until 48 hours before the event, however Viagogo cancelled my ticket sale and charged me a fee of 40 for not sending on these tickets immediately despite it being impossible to do so! Viagogo, like all other secondary ticket sites charge a seller fee AND a buyer fee. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. . " Short story now as we've spent two and half years trying to get refund of 176, basically they've stolen the money and . Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. JW. Richardson also pointed to the fact that Viagogo continues to list tickets for concerts that aren't yet on sale on primary ticketing platforms. I have made a claim through my bank and I am awaiting their response. On Etsy.com, click Shop Manager. I have made a claim through my bank and I am awaiting their response. Tell us about your experience with Viagogo.com: Your name: Your email address: Reviews 1,564. Did you find this answer helpful? At your last opportunity to back out of the transaction, you confirmed the sale. Search for the event that you would like to sell tickets for. Business News Live Business Ed Sheeran leads charge against ticket touting, cancels 10,000 touted tickets By Chris Cooke | Published on Tuesday 18 July 2017. Bad. 14, 17 and 18 went on sale on Monday, and were "sold out in the first minute," according to a story in the Palm Beach Post. Review your listing and you're all set. They sold tickets I had deleted from the site and as I didnt have a screenshot of the deletion they wanted to charge me for new tickets and couldn't tell me how much that would be. I recommend BigHit.com, SeatGeek, and StubHub. The seller of the tickets did not communicate to them. 10 Things to Know Before Buying. viagogo reserves the right to cancel the Seller's sale, find replacement tickets for the Buyer and the Seller may be . Service 138. They recently started charging for delivery too. The main advantage of this website is that you will pay the same price at the checkout that you see in the lists. While I think it's fair to say that . Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Google's own rules. If viagogo suffers higher damages as a result of the non-acceptance or storage, it may demand payment of those damages from the Buyer. Select and price the ticket (s) you'd like to sell. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. viagogo is a global online platform for live sport, music and entertainment tickets. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. Viagogo Receives Government Approval for $4 Billion StubHub Acquisition After Selling International Divisions. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . They charge sellers 15% of the total ticket price, and charge buyers a whopping 30% of the total ticket price. Is Viagogo legit? I received a message from viagogo 24 hrs before the event to say they were cancelling the transaction. Viagogo is back on Google, but we have evidence that it shouldn't be. . Add new contacts. Please remember that you will not be paid for this sale. The tickets are legit and the Megaseats platform is easy to access for everyone who wants to purchase an online ticket. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. Answer (1 of 3): Yes, they're one of resale marketplaces, however, I wouldn't recommend them since their site is slow and tickets are expensive comparing the other sites. It's quite a wild ride, ending with them . Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. viagogo allows individuals to sell unwanted tickets on its platform. Viagogo has a consumer rating of 1.29 stars from 1,676 reviews indicating that most customers are generally dissatisfied with their purchases. Hi, I have recently put two tickets to a concert for sale on two sites - "Viagogo" and "Getmein".